Some Service Solutions

The Basis Information

• Actionable vs. Static Service Catalogs

• Business vs. Technical Service Catalog

• Top Five Don’ts

• For CMMI, ITIL, ISO, CobiT Initiatives.

Enterprise Catalogs

• Enterprise Request Management

• Marketing Departments

• Facilities Management

• Shared Services Organizations (SSO)

• Information Technology & Service Desks

• Service Providers

• Cloud Computing.

IT Service Catalog and Portfolio Management

• Service Request Management (SRM) and fulfillment

• Service Demand Management (SDM)

• Service Financial Management (SFM)

• Service Level Management (SLM)

• Service Catalog Management

• Service Portfolio Management

• Client Surveys & Service Analytics.

Business Process Automation (BPA)

HR Processes

• Personnel Onboarding

• Personnel Offboarding

• Contractor Onboarding and Offboarding Management

• Employee moves & changes

• Policies and procedures.

IT Processes

• Identity and Access Management

• Role Based Access Control (RBAC)

• Change Management - see #7

• Asset & Configuration - see #8

• Release Management - see #9

• Incident Management - see #10

• Problem Management - see #11

• Knowledge Management - from #1 to #12

Other Processes

• User provisioning

• System provision

• Supplier Management

• Sales Management

• Customer Relationship Management

• Finance

• Account management

• Corporate services

• Legal & Regulatory

• and more...

Integration

• Microsoft (Sharepoint, Forefront, SCCM, SCOM, SCSM)

• BMC Remedy

• BMC SDE

• CA (Service Desk and Clarity)

• HP Service Center/Manager

• IBM Maximo

• SAP

• Oracle (including PeopleSoft, JDE, Lawson)

• OnBase

• Run Book Automation (RBA)

• Marval

• Numara

• Frontrange

• Compuware (Changepoint)

• VMWare.

For more information, contact us today.